FAQS

DOES SUMMER OF EVE SHIP WORLDWIDE?
Yes, we ship Worldwide.

WHO DO I CONTACT FOR ASSISTANCE WITH MY ORDER?
Please email info@summerofeve.co.nz or private message us on Facebook  if you require any assistance.

WHAT ARE THE PAYMENT OPTIONS?
We accept Visa, MasterCard.
paypal

afterpay

Laybuy
We do not accept personal cheques & money orders.

HOW DO I CONTACT CUSTOMER CARE?
You can email customercare@summerofeve.co.nz, message us on Facebook  or fill in the Contact Form.

WHAT CURRENCY DO YOU USE ON YOUR WEBSITE?
The currency displayed on www.summerofeve.co.nz is in New Zealand dollars (NZD). Or you can select your currency preference

CAN I CHANGE/CANCEL MY ONLINE ORDER AFTER I HAVE PLACED IT?

Unfortunately, once you've placed your order, it is not possible to cancel or amend any details, as our team will have already started processing your order.

I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us by emailing customercare@summerofeve.co.nz

WILL I RECEIVE A CONFIRMATION EMAIL AFTER I PLACE AN ORDER?
Yes. Upon placing your order, you will receive an email confirmation. If for some reason, you did not receive an email, please check your spam/junk folder first before emailing sales@summeofeve.co.nz

HOW DO I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Please email customercare@summerofeve.co.nz immediately and we are only able to change the shipping address if the order has not been shipped already.

DO YOU SEND TO PO BOXES?
We only delivery to physical addresses which can be home or work - we are unable to deliver to PO BOXES.

WHEN WILL MY ORDER BE SHIPPED?
Most orders get shipped within 24 hours of payment. Orders are not shipped on the weekends or holidays.

**Please also note that business days do not include weekends or national public holidays.

We use NZ Courier Post for all New Zealand customers - which is next business day delivery (except Rural areas). 

and DHL Express for international orders

HOW DO I TRACK MY ORDER?
You will receive an email with a tracking number. Please check your Spam/Junk folder or by emailing customercare@summerofeve.co.nz to receive your tracking number.

WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our warehouse they are tracked, please check your tracking details. If item is safely delivered, we are not responsible if items are lost. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Please make sure you enter correct address details and a note of where you would like it left. Contact us at customercare@summerofeve.co.nz

Please keep in mind, that there can be unforeseen delays by the courier companies which is out of our hands. SUMMER OF EVE is not liable for any delays.

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?
All sale items are final sales and cannot be returned or exchanged. Please see our returns policies.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Returns are usually processed within 7 working days of receiving your return.

DO YOU HAVE ANY STORE LOCATIONS?
No, we are an online boutique only.

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