Returns & Exchanges

Returns

Unfortunately, SUMMER OF EVE does not offer Refunds. However, All full priced purchases can be returned for a store credit or exchange.

In order to make a return, please contact us on sales@summerofeve.co.nz with your order number and reason for return. We will then send you return instructions. 

You are entitled to a replacement, if you have received a faulty garment. If a replacement is not available, you are entitled to a full refund. 

In order to return a garment - the items must:

⁃ be received in original condition - unworn, unwashed, with all tags still attached.
⁃ no smell or stains.

We do not offer refunds on any of our items unless they are deemed faulty. Please choose carefully and refer to product description for details of product.

Please note all items are fully inspected before they are sent.

Returned items not received in their original state will be automatically returned to the customer. Summer of Eve reserve the right to reject a return if we conclude it is not in a new condition.

We strive to get all orders packed and sent out ASAP and within the correct time frame, however we cannot take responsibility for factors beyond our control e.g. postal or courier services not running to schedule. 

All orders are shipped via overnight courier within NZ, however, if your order does not arrive overnight due to a courier delay, this does not entitle you to a refund. 

Please note that the goods are your responsibility until they are returned to Summer of Eve, although not required it is suggested you send via tracked parcels, as we are not responsible for items lost in transit.

Please allow up to 7 WORKING DAYS for your return to be processed. Please DO NOT email us regarding your return unless it has been longer than 10 working days since you posted your return.          


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.



Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.


Any item received after 14 days is not entitled to a return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
If you are approved, then your refund/exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@summerofeve.co.nz.

Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be refunded.

Please choose carefully and read product description for size.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@summerofeve.co.nz and send your item to: 34 Bermuda Place, One Tree Point, Whangarei Northland NZ 0118

Shipping
To return your product, you should mail your product to: 34 Bermuda Place, One Tree Point Whangarei Northland NZ 0118

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a faulty item we will refund your shipping for you
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.